Refund Policy – Prime Clearance
Effective Date: 16 May 2026
Prime Clearance aims to provide reliable and professional rubbish clearance services. This Refund Policy explains when refunds may or may not be provided.
Quotes and Pricing
All quotes are based on the information provided by the customer, including descriptions and photos of the waste to be removed.
Final prices may change if:

• The amount of waste differs from the original description

• Additional items are added

• Access to the property is more difficult than expected

• Hazardous or prohibited waste is discovered

Any price changes will be discussed before work is completed.
Payments
Payment is due once the clearance work has been completed unless agreed otherwise in advance.
We accept payment by bank transfer, cash, or other agreed payment methods.
 
Refunds
Refunds may be offered in the following situations:

• Payment was made in error

• The agreed service was not provided

• Duplicate payments were made

Partial refunds may be considered where appropriate.
Non-Refundable Situations
Refunds will not normally be provided if:

• The work has already been completed

• Incorrect information was given by the customer

• Access to the property was unavailable at the arranged time

• The customer changes their mind after the clearance has been completed
   

Cancellations
Customers should provide as much notice as possible if they need to cancel or rearrange a booking.
Prime Clearance reserves the right to charge a cancellation fee for late cancellations or missed appointments.
Service Issues
If you are unhappy with any part of our service, please contact us as soon as possible and we will aim to resolve the issue fairly and promptly.
 
Contact
For any questions regarding this Refund Policy, please contact Prime Clearance through our official phone number, Facebook page, or email address.