Privacy Policy

Last updated: 29 September 2026

Prime Clearance respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you contact us through Facebook Messenger, our website, telephone, email or other communication channels.

Information we may collect

When you contact Prime Clearance, we may collect information such as:

Your name
Phone number
Email address
Property or collection address
Details of the rubbish, waste or items you would like removed
Photos you send to us
Access instructions
Messages and conversation history
Information required to provide a quotation or arrange a collection

Facebook Messenger and automated systems

Prime Clearance may use automated systems and third-party services to help manage customer enquiries.

When you message Prime Clearance through Facebook Messenger, information from your message may be processed automatically for purposes such as:

Recording your enquiry
Preparing or assisting with quotations
Identifying items that require collection
Sending automated replies
Notifying our team that a customer requires assistance
Saving relevant enquiry details into our customer management systems

These systems may include services such as Meta/Facebook, Make, Google Sheets, Twilio, OpenAI or similar technology providers.

How we use your information

We use personal information to:

Respond to enquiries
Provide quotes
Arrange rubbish clearance services
Contact you about your booking or enquiry
Improve our customer service
Maintain business records
Prevent misuse or fraud
Comply with legal obligations

We do not sell your personal information.

Sharing your information

We may share information with trusted service providers where necessary to operate our business.

These may include providers of:

Messaging services
Automation software
Cloud storage
Telephone and SMS services
Artificial intelligence services
Payment or accounting services

We only use these services where they are necessary for legitimate business purposes.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose it was collected, including business, accounting, legal and customer service requirements.

Your rights

Depending on applicable data protection law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Object to certain uses of your information
Request restriction of processing

To make a request, contact us using the details below.

Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no internet or electronic communication system can be guaranteed to be completely secure.

Third-party services

Our services may use or link to third-party platforms including Facebook or Messenger.

Those services have their own privacy policies and terms, which may also apply when you use them.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, contact:

Prime Clearance
Bournemouth and surrounding areas, United Kingdom
Email: primeclearance.uk@gmail.com

Changes to this policy

We may update this Privacy Policy occasionally. Any updated version will be published on this page with a revised “Last updated” date.